Value for "Your Confidence, Safety and Comfort"

Insurance Payment Policies

OSEI: Elizabeth - MATOS ORAL SURGERY & IMPLANT CENTER is committed to providing high quality care. We do not participate with most insurance companies; however, for your convenience, we do accept work with your insurance company to deliver you the best possible care with the most reasonable reimbursement. That is, we will wait for the insured portion of your surgical fees, we do not accept fees from insurance companies unless we've specifically contracted with the insurance carrier or payor.

We will be happy to assist you with any questions & communications with your insurance carrier.

You are, however, responsible for balances not covered by the insurance carriers. These payments are collected at the time of service - we will pre-certify your surgical services at the time of surgery or before (if you choose to have a consultation visit prior to your surgical visit). We encourage consultation visits but realize that they are not always feasible in our busy lives.  Regardless, it is the responsibility of the "insured" to know the level of benefit and be prepared to pay for those services if they are deemed "not a covered service" or if a maximum applies; in addition, the insured is always responsible for deductibles, co-pays, co-insurance and other balance adjustments. 

Insurance Products can be confusing!  Do not hesitate to ask us any questions; we will do our best to answer them fully and promptly; and, if needed, get additional information from the Member Services Representatives of the Carrier/Payor.

It is imperative that you bring your insurance card(s), medical and dental, since some of our procedures can be billed to medical plans. Photo identification is also required for maintenance of our records. All information and contents are held in the strictist of confidence.

Balances kept for greater than 90 days are promptly sent to a collection agency.


PLEASE TAKE NOTE: If you have an appointment and do not call the office at least the day of the procedure (one hour before your appointment) you will be logged & charged a $100.00 (USD) "No Call/No Show Fee" which will be due PRIOR to being seen at your next appointment. NO EXCEPTIONS. In addition, your "insurance credit" with the office will not be honored and payment for service will be due before the surgery. We will gladly submit your insurance claim with instructions that payment be made to the patient/insured. NO EXCEPTIONS.

OSEI: Elizabeth (Matos Oral Surgery & Implant Center and Dersarkissian Endodontic Center) reserves the right to appoint elective procedures and refuse appointments to those who do not respect office policy.

Call the office and speak to Kristen, Silvia or Dr. Matos for more information and to assist you with any insurance needs/questions.  If we do not participate with your insurance plan we will be happy to collect our normal fee and then mail the claim forms for you so that your benefit payment can be sent directly to you at your home address.  You can email or fax your insurance information prior to your visit.  You can also email questions to: or

Acceptable Methods of Payment

Cash, Money Orders and Credit Cards (Visa, Mastercard, Discover and American Express) are ENCOURAGED.

Personal Checks are also accepted, however, there is a $50.00 (USD) fee for returned checks, NO EXCEPTIONS. Valid identification is required and attempts will be made to confirm that there are sufficient funds to cover the cost of services. Most checks are immediately converted to debit transactions by TeleCheck services.

Payments plans for minor services are provided through our Administrators, Kristen and/or Silvia, and approved by Dr. Matos (up to $1,000.00 USD). The current interest rate is 0.00% and limited to 6 months of financing. Fifty (50%) percent of the fee for services is due at the time of the surgery.  Truth in Lending Statements and Payment Coupons are provided at the initial visit, as is required by law. Late fees apply and are a minimum of $10.00 dollars (USD).  If payment arrangements are broken or any payment is late, the account is immediately sent to a collections agency and listed with the major consumer credit bureaus.  NO EXCEPTIONS.

Major service payment plans will be administered through a private medical financing company which we will be happy to recommend. You are welcome to retain private financing on your own. MATOS ORAL SURGERY wants to concentrate on caring for your surgical needs, we are not a financing company.  CARE CREDIT and Capital One HealthCare patient financing have arrived!  Please inquire about no interest and longer term loan options to finance your oral surgery or reconstructive needs.  Pre-approvals and Immediate decision availabe via Phone, Fax and Email!  Ask us how!

Visit 3i PLUS to investigate financing your treatment...

We are pleased to assist the uninsured with their surgical needs, kindly speak to Dr. Matos so that arrangements can be agreed upon prior to incurring any significant expenses.  No insurance - do not fear - you have a "friend" at Matos Oral Surgery.

Questions? Email to: